How to view the list and info about all e-mails sent by the system to a specific customer in the Atomia Admin panel.
Overview
The Atomia system stores all e-mail messages that are sent to the customers. This feature allows listing of e-mail messages sent to a specific customer, as well as information about each e-mail. It is also possible to resend and preview existing e-mail messages.
Listing e-mail messages for the customer
The list of e-mail messages sent to the customer is available in Admin panel > Customer card > E-mails. The list offers the following information about the messages:
- Current message status (Pending, Sent, Retry, Failed)
- Recipient
- Type of e-mail message
- Subject
- Date
Each message can be previewed by selecting Actions > Preview e-mail. Depending on the status of the message, it can be resent to the same recipient or sent to a different e-mail address.